Introduction

Russbridge Academy Ltd provides a high-quality training solution.  However, we recognise that problems, disagreements and disputes can occur.  In order to ensure that these events are resolved promptly Russbridge Academy Ltd has the following appeals policy in place.

Procedure

All appeals shall be submitted in writing to Russbridge Academy Ltd within 30 days of the occurrence which prompts the appeal.

Russbridge Academy Ltd will acknowledge receipt of the appeal within 5 working days. 

The usual appeal process within the Russbridge Academy Ltd will follow:

• Appeal with Trainer/Assessor, if not resolved:
• Move to an independent Trainer/ Assessor / Internal Quality Assurer

Russbridge Academy Ltd will then conduct an investigation in to the circumstances of the appeal.  The Appellant shall be notified in writing as to the outcome of that investigation within 15 working days from the date of acknowledgement.

A detailed record of the investigation will be maintained by the centre as this will be monitored through the centre’s own self-assessment process and Awarding Body External Quality Assurance Process.