Level 3: Conflict Management Course

Level 3: Deliverer of Conflict Management Course is designed for individuals who wish to be a trainer in the security industry. The course raises participants’ understanding of the background to conflict and the contribution they can make to either calming or escalating a confrontation. The course assumes that delegates are competent in the basic development of lesson plans, basic presentation and delivery of classroom-based learning material. In addition to this, delegates will need knowledge and understanding of the sector in which they will be delivering, for example, Door Supervision, Security Guarding or CCTV etc. During the training day participants learn and practice key skills to build their confidence and to maintain composure whilst de-escalating customer conflict.

                             We are delighted to share that Russbridge Academy Ltd has been awarded
                                 “Training Provider of the Year 2020 – London”
                                                                                      and
                      ”Innovation and Excellence Awards – Training Provider of the Year 2021”
                                                                                      and
                                  ”Global 100- 2022 Winner: Best Leading Training Provider – UK”

Book a Course from our Wide-range of Venue (Online/ Class-based)

Location Address Date Price Book Now
RAINHAM Suite 26, Harbour House, Coldharbour Lane, Rainham, RM13 9YB £359.99
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STRATFORD 196 High Street, Stratford, London, E15 2NE (2 Min walk from Stratford station/Stratford Centre) £359.99
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WOOD GREEN Stuart Crescent, Wood Green, London, N22 5NJ (1 Min walk from Wood Grren station) £359.99
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CROYDON 1 Priddys Yard, Frith Road, London, Croydon, CR0 1TS (5 Min walk from Croydon Station) £359.99
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HARROW 1 Greenhill Way, Harrow, London, HA1 1LE (5 Min walk from Harrow on the Hill Station) £359.99
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LONDON BRIDGE 135 Borough High Street, (London Southwark), London, SE1 1NP £359.99
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Pay Deposit for Any Centre

Location Address Price Book Now
RAINHAM Suite 26, Harbour House, Coldharbour Lane, Rainham, RM13 9YB £99.99
Quantity:

STRATFORD 196 High Street, Stratford, London, E15 2NE (2 Min walk from Stratford station/Stratford Centre) £99.99
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WOOD GREEN Stuart Crescent, Wood Green, London, N22 5NJ (1 Min walk from Wood Grren station) £99.99
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CROYDON 1 Priddys Yard, Frith Road, London, Croydon, CR0 1TS (5 Min walk from Croydon Station) £99.99
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HARROW 1 Greenhill Way, Harrow, London, HA1 1LE (5 Min walk from Harrow on the Hill Station) £99.99
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LONDON BRIDGE 135 Borough High Street, (London Southwark), London, SE1 1NP £99.99
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Book for Combined Course

Location Price Book Now
Level 3 AET / PTLLS Online & Level 3 Conflict Management Courses
£570.00
Level 3 AET / PTLLS Zoom Class & Level 3 Conflict Management Courses
£660.00
Level 3 AET / PTLLS (Online), Level 3 Conflict Management & Level 3 Physical Intervention Trainer Courses
£1340.00
Level 3 AET / PTLLS Zoom Class, Level 3 Conflict Management & Level 3 Physical Intervention Trainer Courses
£1400.00
Level 3 AET / PTLLS Face to Face, Level 3 Conflict Management & Level 3 Physical Intervention Trainer Courses
£1460.00

By the end of this Conflict Management Training course participants will be better able to:
Identify the key components present in all angry confrontations
Recognise different stages of conflict escalation
Recognise the signs of conflict and aggression
Maintain composure when responding to conflict and aggression
Use skills to manage their words, phrases and body language
Demonstrate skills to stay calm and manage angry customer behaviour

Key Content Includes:
Background to Conflict
Triggers to aggressive behaviour
Understanding customers’ needs when they are angry
Stages of conflict escalation
How our safety can be compromised
Recognising rising anger
Reading signs and symptoms of aggression
Managing conflict ‘flashpoints’

Responding to Conflict: 
Understanding our natural response to conflict
Understanding the impact of ‘red rag’ words and phrases
Managing our body language during conflict
Staying calm and managing our own responses

Managing Conflict:
Structuring and controlling the conversation
Listening and calming the situation
Acknowledging difficulties and customer emotions
Managing unpredictability (drugs, alcohol, mental illness, etc.)
Saying no effectively
Handling abusive behaviour
Solving the problem

Unit 1: 
Understanding the Principles of Conflict Management, assess and reduce the risk of violence in the work environment. Identify behaviour that indicates an escalation towards violence and take appropriate measures to avoid or calm and defuse the situation. Identify post incident support and report the circumstances to provide information for personal and organisational learning. Demonstrate their ability to apply knowledge and understanding of Conflict Management into a variety of practical settings.

Unit 2:
Designing and delivering Conflict Management scenarios design relevant and effective scenarios for training in Conflict Management, deliver and debrief interactive and scenario based sessions in the context of Conflict Management training.

Duration of the course:
This is a day course. End of the classroom session you also can spread out this course in two weeks or more to complete a written assignment. Upon enrolment on the course, we will send some study materials for you to familiar with the course and get ready for the classroom session.

Why Russbridge Academy:
• 4 time award winning academy
• Approved Training Provider
• Full Tutor Support Throughout the course
• Convenient and Flexible
• 99% Pass Rate
• Fast Result and Certification
• Well experienced Trainers
• Individual and Corporate Training
• Learning portal is access 24/7 from anywhere
• Competitive course fees
• Recommended by former students


Group Booking:

We provide in-house / Onsite training for corporate clients in anywhere in the country. You can arrange group a booking by calling, emailing us; our trainer will come to your place to deliver the training in your place. Our classroom facilities are located all over the UK to provide you the choice of delivery that suits you and your delegates on the courses. If you like to book a group of learners on the distance learning or classroom based course; you will get discounted fees. We have served a large number of candidates in corporate level. We have served a large number of candidates in corporate level. Some of our clients are:

UK Power Network Fedex UK
Unique Senior Care – Coventry Bioslim Beauty Salon
Manchester Metropolitan University HSS HIRE
Shavata Brows Studio Manchester Clipfine Constrauction
Morrison Utility Services Limited Amazon
The London Borough of Havering Stobart Aviation Limited
Allied Bakeries Central and North West London NHS Foundation Trust (CNWL)
Freeman College Total Rail Solutions
West Midlands Police Nottingham City Council
The Clancy Group PLC VolkerWessels
Luton Borough Council Gielly Green Boutique Salon
Compass Group PLC Leicestershire Police

Course Assessment: 

There is no formal examination is required, but at the end of the course you need to submit a portfolio via email or by post to our head office. You will also be required to provide supporting evidence and an observation with written on the micro teach delivery aspect of the course.

Course Fee: 
Our special price for Level 3 Conflict Management course: £359.99 (All inclusive no hidden charges).

Book Your Course Now:
You can book this course by telephone with our dedicated members of team Tel: 0208 103 1238, 0124 520 4457, 0115 671 0197 or 0161 519 4329 (For instant booking). Alternatively, you also can walk into our office to book this course. Booking confirmation will be sent out via email instantly and also reading, exam materials will be provided upon completion of bookings. If you require any further information or have a query please feel free to contact us via email or phone.

Documents required from you:
You will be required to provide your teaching qualification e.g. Level 3 AET or former PTLLS, also bring identification documents such as a passport/driving licence/government issued photo ID and one form of proof of address (utility bill, authority letter, council bill or bank statement) etc.

Result and Certificate query?
Feel free to contact us for your result and certificate query and our dedicated team are ready to help with your query or you can send email result@russbridgeacademy.co.uk