Level 3 Deliverer of Conflict Management Course is designed for individuals who wish to become a SIA trainer in the security industry. The course raises participants’ understanding of the background to conflict and the contribution they can make to either calming or escalating a confrontation. The course assumes that delegates are competent in the basic development of lesson plans, basic presentation and delivery of classroom-based learning material. In addition to this, delegates will need knowledge and understanding of the sector in which they will be delivering, for example, Door Supervision, Security Guarding or CCTV etc. During the training day participants learn and practice key skills to build their confidence and to maintain composure whilst de-escalating customer conflict. It has a very good reputation for delivering training course in the country with a great success rate. At Russbridge Academy we are dedicated to helping you achieve the qualifications that broaden your career path. We have had a over 35 venues in the UK for very long time. If you live in the UK or abroad and planing to do this course then you can do Level 3 Deliverer of Conflict Management Course at any of our venues or you can do Online/Distance Learning course.
Our mission is to inspire people to make their lives better by helping them utilise their skills and channel them into a qualifications that open doors to new paths. We believe everyone has the possibility to develop their skills to leading to a positive and fulfilling life. We at Russbridge Academy give people the opportunity to make this into a reality and are there 100% of the way to support them through this journey.

We have very professional trainers who train people in a passionate and supportive way, we have been delivering this course for a very long time, over 40 venues all over the country. We have very good feedback from our students who had attended their course with us, we always make maintaining our quality and professionalism our priority. Level 3: Deliverer of Conflict Management Course is a right qualification to be extremely popular in the security industry.

By the end of this Level 3 Deliverer of Conflict Management Course participants will be better able to:
• Identify the key components present in all angry confrontations
• Recognise different stages of conflict escalation
• Recognise the signs of conflict and aggression
• Maintain composure when responding to conflict and aggression
• Use skills to manage their words, phrases and body language
• Demonstrate skills to stay calm and manage angry customer behaviour

Key Content Includes:
Background to Conflict 
Triggers to aggressive behaviour
Understanding customers’ needs when they are angry
Stages of conflict escalation
How our safety can be compromised
Recognising rising anger
Reading signs and symptoms of aggression
Managing conflict ‘flashpoints’

Responding to Conflict: 
Understanding our natural response to conflict
Understanding the impact of ‘red rag’ words and phrases
Managing our body language during conflict
Staying calm and managing our own responses

Managing Conflict:
Structuring and controlling the conversation
Listening and calming the situation
Acknowledging difficulties and customer emotions
Managing unpredictability (drugs, alcohol, mental illness, etc.)
Saying no effectively
Handling abusive behaviour
Solving the problem

Academic Progression:
On successful completion or during of the Level 3 Deliverer of Conflict Management Course, candidates can progress onto:

Level 3: Award in Education & Training (AET) Course	Level 4: Certificate in Education and Training (CET)
Level 5: Diploma in Education and Training (DET)	Level 3: Assessor (TAQA, A1) Understanding Course
Level 3: Assessor (TAQA, A1) Vocational Level Course	Level 3: Assessor (TAQA, A1) Competence Level Course
Level 3: Assessor Certificate (Combined) CAVA or A1 Course	Level 4: Internal Quality Assurance (IQA) Course
Level 3: SIA-Trainer Course	Level 3: Conflict Management Course
Level 3: Physical Intervention (Trainer) Course

Entry Requirement:
For the Level 3 Deliverer of Conflict Management Course, candidate must be a minimum of 19 years old and you should have a formal recognised teaching/training or learning/instruction qualification like the Level 3 or 4 PTLLS or Level 3 AET or above.

Duration:
It is a 1/2 days partly distance learning/online and partly classroom session with tutor support. You will be given 3 weeks after class session to complete the coursework/assignment. However if you finish earlier, you will be awarded early with the certificate of Level 3 Deliverer of Conflict Management Course as long as you meet the required standard, you do not need to wait for 3 weeks. For more information, please contact our dedicated admin team on 0208 103 1238, 0203 995 5589, 0747 239 9899 or 0785 475 4979 or send us email at support@russbridgeacademy.co.uk

Why Russbridge Academy:
• Approved Training Provider
• Full Tutor Support Throughout the course
• Convenient and Flexible
• Fast Result and Certification
• Competitive course fees
• Learning portal is access 24/7 from anywhere
• Happy learners around the country

How to book this course:
We are excited to have you choose us to be your training provider and help you further your education, training and assessing courses. You can book the course by telephone with our dedicated enrolment team on Tel: 02081031238, 02039955589, 01615194329 . Alternatively, you also can come visit our office for a chat and book the course. Booking confirmation will be sent out via email instantly and any reading or exam materials will be provided upon completion of bookings. If you require any further information or have a query please feel free to contact us via email or phone.