TFL website says: An English language requirement applies to all applications for private hire drivers licences received by TfL on, or after, 14 October 2016. This includes applications for both renewal and new licences. It is essential for public safety that all licensed private hire drivers are able to communicate in English at an appropriate level.

TFL website also says: We have introduced a requirement for applicants for a London private hire vehicle (PHV) driver’s licence to demonstrate an understanding of safety, equality and regulatory matters. The requirement came into force on 1 October 2021 and it applies to both new applicants and those applying to renew their licence.
It is essential that London PHV drivers have an appropriate understanding of safety, equality and the regulatory requirements that apply to them. This helps ensure public safety and will enhance levels of customer service.

At Russbridge Academy we run ELR English and SERU (Safety, equality and regulatory understanding) training in different areas in Greater London almost every week to prepare the candidates for their test.

Module Covered: ELR English training/test covers 2 modules:
• Listening Assessment
• Speaking Assessments

SERU training/test covers 2 modules:
• Reading Assessment
• Writing Assessments

Why Russbridge Academy:
• Training Provider in 2020, 2021, 2022 and 2023
• Approved Training Provider
• Full Tutor Support Throughout the course
• Convenient and Flexible
• 99% Pass Rate
• Fast Result and Certification
• Well experienced Trainers
• Individual and Corporate Training
• Learning portal is access 24/7 from anywhere
• Competitive course fees
• Recommended by former students

Group Booking:

We provide in-house / Onsite training for corporate clients in anywhere in the country. You can arrange group a booking by calling, emailing us; our trainer will come to your place to deliver the training in your place. Our classroom facilities are located all over the UK to provide you the choice of delivery that suits you and your delegates on the courses. If you like to book a group of learners on the distance learning or classroom based course; you will get discounted fees. We have served a large number of candidates in corporate level. We have served a large number of candidates in corporate level. Some of our clients are:

Course Fee: 

Our special price is £150.00 (All inclusive, no hidden charges). You can pay deposit of £50.00 and pay the balance of £100.00 on the day of exam.

Course Duration: 
We offer 1 day training course, from 10am – 5pm 7 days a week. During the training session tutor will go through with exam preparation and mock test for ELR and SERU. After 1 day training you also will have the access to the student portal for more practice at home.

Book Your Course Now:
You can book this course by telephone with our dedicated members of team Tel: 0208 103 1238, 0124 520 4457, 0115 671 0197 or 0161 519 4329 (For instant booking). Alternatively, you also can walk into our office to book this course. Booking confirmation will be sent out via email instantly and also reading, exam materials will be provided upon completion of bookings. If you require any further information or have a query please feel free to contact us via email or phone.

Documents required from you:
You will be required to bring Identification documents such as passport, driving licence and proof of address.

Course Introduction:
Level 3 physical intervention trainer development programme is the preferred choice for most major security and event organisations, venue operators and door supervisors. The course is also unique due the fact that it also qualifies successful participants with the skills to teach others. Please check our forthcoming course date in the website or call us for the exact course starting date.

Entry Requirements:
Level 3 Award in Education and Training AET or former PTLLS qualification
Level 2 Conflict Management Award or equivalent

Course Assessment:
Legal and medical implications in relation to physical Intervention techniques. This unit is conducted on legislation and related medical consideration. Delegates will be tasked to provide two written assignments and physical intervention techniques that will form part of the teaching assessment. Tutor support will be provided during the learning phase. Technical skills and under-pinning principles relating to physical intervention techniques. Delegates will be taught how to deliver a range of primary control skills, pressure point applications and control. Additional techniques such as balance displacement methods, muscular dysfunction tactics and breakaway methods will also be taught.

Why Russbridge Academy:
• 4 time award winning academy
• Approved Training Provider
• Full Tutor Support Throughout the course
• Convenient and Flexible
• 99% Pass Rate
• Fast Result and Certification
• Well experienced Trainers
• Individual and Corporate Training
• Learning portal is access 24/7 from anywhere
• Competitive course fees
• Recommended by former students

Group Booking:

We provide in-house / Onsite training for corporate clients in anywhere in the country. You can arrange group a booking by calling, emailing us; our trainer will come to your place to deliver the training in your place. Our classroom facilities are located all over the UK to provide you the choice of delivery that suits you and your delegates on the courses. If you like to book a group of learners on the distance learning or classroom based course; you will get discounted fees. We have served a large number of candidates in corporate level. We have served a large number of candidates in corporate level. Some of our clients are:

Course Fee: 

Our special price for Level 3 Award for Deliverers of Physical Intervention Training in the Private Security Industry Course is £767.99 (All inclusive no hidden charges). After successful completion you will receive a certificate and PI Licence Agreement.

Book Your Course Now:
You can book this course by telephone with our dedicated members of team Tel: 0208 103 1238, 0124 520 4457, 0115 671 0197 or 0161 519 4329 (For instant booking). Alternatively, you also can walk into our office to book this course. Booking confirmation will be sent out via email instantly and also reading, exam materials will be provided upon completion of bookings. If you require any further information or have a query please feel free to contact us via email or phone.

Documents required from you:
You will be required to bring identification documents such as a passport/driving licence/government issued photo ID and one form of proof of address (utility bill, council bill/statement or bank statement) etc.

Result and Certificate query?
Feel free to contact us for your result and certificate query and our dedicated team are ready to help with your query or you can send email result@russbridgeacademy.co.uk

By the end of this Conflict Management Training course participants will be better able to:
Identify the key components present in all angry confrontations
Recognise different stages of conflict escalation
Recognise the signs of conflict and aggression
Maintain composure when responding to conflict and aggression
Use skills to manage their words, phrases and body language
Demonstrate skills to stay calm and manage angry customer behaviour

Key Content Includes:
Background to Conflict
Triggers to aggressive behaviour
Understanding customers’ needs when they are angry
Stages of conflict escalation
How our safety can be compromised
Recognising rising anger
Reading signs and symptoms of aggression
Managing conflict ‘flashpoints’

Responding to Conflict: 
Understanding our natural response to conflict
Understanding the impact of ‘red rag’ words and phrases
Managing our body language during conflict
Staying calm and managing our own responses

Managing Conflict:
Structuring and controlling the conversation
Listening and calming the situation
Acknowledging difficulties and customer emotions
Managing unpredictability (drugs, alcohol, mental illness, etc.)
Saying no effectively
Handling abusive behaviour
Solving the problem

Unit 1: 
Understanding the Principles of Conflict Management, assess and reduce the risk of violence in the work environment. Identify behaviour that indicates an escalation towards violence and take appropriate measures to avoid or calm and defuse the situation. Identify post incident support and report the circumstances to provide information for personal and organisational learning. Demonstrate their ability to apply knowledge and understanding of Conflict Management into a variety of practical settings.

Unit 2:
Designing and delivering Conflict Management scenarios design relevant and effective scenarios for training in Conflict Management, deliver and debrief interactive and scenario based sessions in the context of Conflict Management training.

Duration of the course:
This is a day course. End of the classroom session you also can spread out this course in two weeks or more to complete a written assignment. Upon enrolment on the course, we will send some study materials for you to familiar with the course and get ready for the classroom session.

Why Russbridge Academy:
• 4 time award winning academy
• Approved Training Provider
• Full Tutor Support Throughout the course
• Convenient and Flexible
• 99% Pass Rate
• Fast Result and Certification
• Well experienced Trainers
• Individual and Corporate Training
• Learning portal is access 24/7 from anywhere
• Competitive course fees
• Recommended by former students

Group Booking:

We provide in-house / Onsite training for corporate clients in anywhere in the country. You can arrange group a booking by calling, emailing us; our trainer will come to your place to deliver the training in your place. Our classroom facilities are located all over the UK to provide you the choice of delivery that suits you and your delegates on the courses. If you like to book a group of learners on the distance learning or classroom based course; you will get discounted fees. We have served a large number of candidates in corporate level. We have served a large number of candidates in corporate level. Some of our clients are:

Course Assessment: 

There is no formal examination is required, but at the end of the course you need to submit a portfolio via email or by post to our head office. You will also be required to provide supporting evidence and an observation with written on the micro teach delivery aspect of the course.

Course Fee: 
Our special price for Level 3 Conflict Management course: £359.99 (All inclusive no hidden charges).

Book Your Course Now:
You can book this course by telephone with our dedicated members of team Tel: 0208 103 1238, 0124 520 4457, 0115 671 0197 or 0161 519 4329 (For instant booking). Alternatively, you also can walk into our office to book this course. Booking confirmation will be sent out via email instantly and also reading, exam materials will be provided upon completion of bookings. If you require any further information or have a query please feel free to contact us via email or phone.

Documents required from you:
You will be required to provide your teaching qualification e.g. Level 3 AET or former PTLLS, also bring identification documents such as a passport/driving licence/government issued photo ID and one form of proof of address (utility bill, authority letter, council bill or bank statement) etc.

Result and Certificate query?
Feel free to contact us for your result and certificate query and our dedicated team are ready to help with your query or you can send email result@russbridgeacademy.co.uk

Course Introduction:
Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice Course or Lead IQA Course is ideal if you are looking to make progress from a quality assurance or IQA to being a Lead IQA with management responsibilities within an institution or an organisation. In this course, you will learn how to effectively plan and execute carry-out assurance for training, learning and workplace environments. By successfully completing the lead IQA course, you will gain the Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice certificate that is replaces the V1 and V2 qualifications, is recognised and accredited by OFQUAL.

Unit Cover:
The Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice (RQF) consists of three units:
1.  Understanding the principles and practices of internally assuring the quality of assessment 
2.  Internally assure the quality of assessment 
3.  Plan, allocate, and monitor work in one’s own area of responsibility

Sector Cover:
The Level 4 Lead IQA Course is suitable for you if you want to take the next step from being an Assessor or IQA into a leadership role in Further Education Colleges, adult and community education, beauty salon or beauty industry, private training centres, voluntary sector, commerce, industry, public sector, HM forces, Beauty Salon industry, Hair Extension training, Eye Lashes, Grooming, Health Industry, aesthetic trainer, Nail Technician, Waxing Training, Beauty schools, care home and Care Instructor, Driving Instructors, NHS Trusts, various police and military forces, Dog Grooming training, Midwives, Librarians, Laboratory Technicians, Teaching Assistants, Higher Education Teaching Professional, Further Education Teaching Professionals, Secondary Education Teaching Professionals, SIA Security Instructor, Primary and Nursery Education Teaching Professionals, Special Needs Education Teaching Professionals, Security Industry, Teaching/Training, Educational Support Assistants, Education Advisers and School Inspectors, Veterinarians, Nurses, Care sector and First Aid sector and many more.

Entry Requirement:
The learners/candidates must be 19 years or above to undertake this qualification.

Why Russbridge Academy:
• Approved Training Provider
• 5 times award winning course provider
• Full Tutor Support Throughout the course
• Convenient and Flexible
• 99% Pass Rate
• Fast Result and Certification
• Well experienced Trainers
• Individual and Corporate Training
• Learning portal is access 24/7 from anywhere
• Competitive course fees
• Recommended by former students

Group Booking:

We provide in-house / Onsite training for corporate clients in anywhere in the country. You can arrange group a booking by calling, emailing us; our trainer will come to your place to deliver the training in your place. Our classroom facilities are located all over the UK to provide you the choice of delivery that suits you and your delegates on the courses. If you like to book a group of learners on the distance learning or classroom based course; you will get discounted fees. We have served a large number of candidates in corporate level. We have served a large number of candidates in corporate level. Some of our clients are:

Online / Distance Learning or Live Zoom Course:
Level 4 Lead IQA qualification is delivered through our online based learning platform or Face to Face training or Live Zoom based class with full tutor support throughout the course. A great option for anyone wishing to get the qualification using Online / Distance Learning method with the option to study from anywhere at anytime with our tutor support. You will be given full access to the Online Portal upon booking on to the course. Live Zoom or Face to Face training is for 1 day session with a tutor. You will be given up to 16 weeks to complete the assignments / coursework; however if you finish earlier, your certificate will be awarded early as long as you meet the required standard.

Course Assessment: 
There is no formal examination is required, but at the end of the course you need to submit a complete portfolio to our head office for marking. 

Course Fee:
Our special price for Level 4 Lead IQA Course: £559.99 (Distance learning), £699.99 for Face to Face Classroom or Live Zoom  based course (All inclusive no hidden charges).

Book Your Course Now:
You can book this course by telephone with our dedicated members of team Tel: 0208 103 1238, 0124 520 4457, 0115 671 0197 or 0161 519 4329 (For instant booking). Alternatively, you also can walk into our office to book this course. Booking confirmation will be sent out via email instantly and also reading, exam materials will be provided upon completion of bookings. If you require any further information or have a query please feel free to contact us via email or phone.

Documents required from you:
You will be required to bring identification documents such as a passport/driving licence/government issued photo ID and one form of proof of address (utility bill, council bill or bank statement) etc.

Result and Certificate query?
Feel free to contact us for your result and certificate query and our dedicated team are ready to help with your query or you can send email result@russbridgeacademy.co.uk

Academic Progression:
On successful completion or during of the programme candidates can progress onto:
Level 3 Award in Education and Training (AET) – when teaching already in place
Level 4: Certificate in Education and Training (CET) – when teaching already in place
Level 5: Diploma in Education and Training (DET) – when teaching already in place